Speech Analytics

Comprehensive solution for interpretation and analysis of the natural language enhancing the efficiency of processing of multiple voice messages

Key functions
Real time speech- to- text with using the extended analytics:
  • Voice recognition
  • Classification into themes, sources, dates, geography and other customer requested information
  • Sentiment analysis
Search by the context, keywords, metadata and audio fragments
Inclusion of more useful information gained from the corporate and the publicly accessible sources
Informational enhancement of the sound content: illumination of names, places, keywords, speech duration
Flexible reporting, notification and visualization system
Purpose of use
Real time speech to text
Identification of tendencies, challenges and possibilities
Service quality monitoring
The analysis results are provided in the form of
Analytic information web-panel for incoming content
Reports in various formats
Audio archive of files classified according to the customer request
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