Speech Analytics

Comprehensive solution for interpretation and analysis of the natural language enhancing the efficiency of processing of multiple voice messages

Key functions

Real time speech- to- text with using the extended analytics:

Voice recognition
Classification into themes, sources, dates, geography and other customer requested information
Sentiment analysis

Search by the context, keywords, metadata and audio fragments

Inclusion of more useful information gained from the corporate and the publicly accessible sources

Informational enhancement of the sound content: illumination of names, places, keywords, speech duration

Flexible reporting, notification and visualization system

Purpose of use

Real time speech to text

Identification of tendencies, challenges and possibilities

Service quality monitoring

Confidentiality

The analysis results are provided in the form of

Analytic information web-panel for incoming content

Reports in various formats

Audio archive of files classified according to the customer request

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